Privacy Policy
EZREAL International Limited
1. Introduction
Welcome to EZREAL International Limited (“we,” “us,” or “our”).
We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
When you visit our store or make a purchase, we may collect the following categories of personal data:
Personal Information
• Full name
• Billing address
• Shipping address
• Email address
• Phone number
Transaction Information
• Order details
• Payment confirmation data (processed securely via third-party providers)
Technical Information
• IP address
• Device type
• Browser type
• Cookies and usage data
• Website interaction data
Payment information is processed securely by third-party payment processors. We do not store full credit card details on our servers.
3. How We Use Your Information
We use your personal information to:
• Fulfill and manage orders
• Process payments
• Provide customer service and support
• Communicate order updates
• Prevent fraud and unauthorized transactions
• Improve website functionality and user experience
• Comply with legal obligations
We only process personal data for legitimate business purposes and in accordance with applicable laws.
4. Legal Basis for Processing
Where applicable, we process personal data based on:
• Contractual necessity (to fulfill your order)
• Legitimate business interests
• Legal compliance obligations
• Your consent (where required)
5. Sharing Your Information
We may share your information with trusted third-party service providers solely as necessary to operate our business, including:
• Payment processors
• Shipping and logistics providers
• Website hosting and e-commerce platform providers (e.g., Shopify Inc.)
• Analytics providers
We do not sell, rent, or trade personal data.
All third parties are required to process data securely and in accordance with applicable privacy laws.
6. International Data Transfers
As an international e-commerce business, your personal data may be transferred to and processed outside Hong Kong, including jurisdictions where our service providers operate.
Where such transfers occur, we implement appropriate safeguards to ensure your data remains protected in accordance with applicable legal standards.
By using our website, you acknowledge and consent to such cross-border data transfers.
7. Data Hosting and Processing
Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services.
Your data may be stored through Shopify’s secure data storage systems, databases, and general applications protected by industry-standard security measures.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission method is 100% secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
10. Your Rights
Under the Hong Kong PDPO and applicable international laws, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data (where applicable)
• Withdraw consent (where processing is based on consent)
To exercise these rights, please contact us using the details below.
11. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
12. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Email: info@ebikedrivekit.com
Company: EZREAL International Limited
Address: Room 101A, 1/F., Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong